Return Policy






Procedures

  1. Please contact our customer service at (852) 5202 4934 or enquiry@gopopstation.com
  2. The product should be intact. You may also attach the photo(s) and send to us.




After Sales Service

In order to provide our customers with a more assured and satisfying shopping experience, we provide customers with '14-days stocks guaranteed warranty' (Contact lenses only).

We only accept return/exchange if the goods are in new condition, completely packaged, intact and will not affect the second sale.


About pre-ordered goods
Since the pre-ordered goods are specially ordered from abroad, there is no refund/exchange after the order is confirmed.



We only accept return/exchange if the goods are in new condition, completely packaged, intact and will not affect the second sale.

Please ensure the purchased products are of correct color, style, basic curve, and power. We do not accept exchange of products due to personal reasons (change of power, wrongly purchase, want to change color, subjective understanding of product specifications, update of packaging. etc). If customer really wants to exchange  the product, we may consider the case with discretion. However, we will charge HKD30 per 1 box as service charge and customer should bear the shipping fee. Gopopstation has right to refuse exchange of products.

For refunding, refunds will only be refunded according to the payment method when the order was placed. For example, payment by credit card will directly return the payment to the credit card, and payment by PayMe will return the payment directly to PayMe, and cannot be refunded in cash.



Return shipping fee

In the event of delivery errors, missing shipments, and obvious damage to the product itself (including but not limited to cracks, impurities, and serious color difference/degree difference in the product certified by the agency), we will bear the shipping fee.





Defect Products

If the contact lens has impurities, cracks, etc., please stop wearing it immediately and keep the box and lens. 
You can also take a photo and send it to our Email: enquiry@gopopstation.com or Whatsapp: (852) 5202 4934, Our customer service will contact you to follow up.



Why we need get back the defective products?

Our company is in a serious attitude and being responsible to the customer., we will seriously deal with the return and exchange products. 

If the returned contact lenses are not completely packaged, they will be disposed of by scrapping and returned to the manufacturer or the general agent to verify and destroyed by them (contact lenses and Nursing fluids have strict hygiene requirements and are not allowed to be reused.) 

Before the product is opened, our staff will check carefully before delivery. If there is any defect, we will return it to the supplier and require the manufacturer to deal the problem seriously to ensure that the quality of our products are good and stable.



Description of contact lens quality

After a large scale of user surveys and receiving the feedback from the contact lenses wearing consultant of the chain store, 99% of the contact lens damage is caused by not paying attention to the lens sticking to the edge of the contact lens container and screwing the cover when putting the contact lens into it causes the lens to be damaged. Or the contact lens is damaged by the nails of the wearers when they took it off.



Products are damaged when received


Gopopstation will ensure the products are in good and intact condition before delivery. Please contact our customer service at (852) 5202 4934 or enquiry@gopopstation.com. We will help you to deal with the courier.

 

 
Wrong products
If customer receive product with wrong color/style/power, we will exchange the product with you and we will bear the shipping fee. 
 
Gopopstation will send the products according to the placed order. You will receive a confirmation email after checking out. 




 


 What should I do if the courier returned my parcel to Gopopstation due to the failure of the delivery?


Any shipment returned to us are considered as "undeliverable shipment". It might be because incorrect shipping addresses was provided, couriers failed to deliver the parcels (including the recipient is unavailable), or unclaimed shipments.

After we have received the undeliverable shipments, we will contact you to rearrange the delivery via email. We will base on the quotation in our website to charge you the shipping fee. No free shipping for all Re-delivery orders. For orders to Hong Kong, we will charge the total amount of the shipping fee.

If you wish to abandon the order, we could arrange to refund 50% of the total amount of the products to you. However, the shipping fee paid for the delivery will not be refunded. 





Can I request for the refund after a rejected to receive the shipment?

If you rejected the parcel with any personal reasons like refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not arrange any  refund or reshipment.

If you rejected the parcel since the package is damaged during the transition, we will not arrange any refund or reshipment, since we have confirmed all the packages are packed properly before they are shipped. 




What should I do if the product of my order is classified as "Prohibited goods"? 

You should contact your local customs organization for the details of prohibited goods. We shall declare our shipments according to their actual content and value. We do not accept any requests about adjusting the declaration content and value of the products.

For any reasons, if the goods in the order are forfeited by the customs, we will not be responsible for any rearrange shipments or refunds of the order.


Do I require to bear the custom taxes for my orders?

When you please an order in our website, you are considered as the importer of the purchased products. You might be required to pay customs tax, import duties, goods and services tax (GST), valued-added tax (VAT), or any similar customs-related charges. Customs policies vary in different countries. We do not guarantee or judge any charges of the import is needed. For the information of the customs-related charges, please contact your local customs office directly.

You might also need to pay for other charges like administration or handling fee due to the import tariffs or custom clearance. You are required to bear the relevant cost upon recipient of the shipment.

You must bear all other tax fees charges by the Government, including but not limited to the tariff, import tax, value added tax, service tax, use tax or other related taxes. We do not guarantee or judge any charges of the import is needed. For the information of the customs-related charges, please contact your local customs office directly.




 

What can I do if the delivery is delayed due to some unexpected shipping problems?

In case of unexpected problems, such as customs clearance, delays from the shipping company, we will assist in picking up the parcels as soon as possible. Yet, we are not responsible for any loss or damage caused during transportation.




What if the customer fails to provide complete information and causing an extend of the delivery time?

If the customer needs to provide complete information, including but not limited to providing the power, confirmation of order, full name, ID number and other information, we will contact the customer as soon as possible. But if customer does not reply, which causes an extend of delivery time, failure of delivery, return to the sender or package destruction, etc. We are not responsible for the loss or damage caused in transit.





I have missed the designated time for picking up, what should I do?

If you do not pick up the goods at the specified time for any personal reasons, we will not arrange a refund for the rejected order shipment.

If you do not come to pick up the goods within ONE month after receiving the arrival notice, we will charge a one-time storage fee of HK$30.

If you do not come to pick up the goods within TWO months after receiving the arrival notice, we will treat it as abandoning the package and destroy it, and no refund will be given.