*Special arrangements of epidemic period
Once the order is submitted, it means that the customer has carefully read, understood and agreed to all the terms of the website.
Please feel free to contact out customer service before purchasing if you have any questions.
Please read, the terms carefully before purchasing.
All orders are non-cancellable and unchangeble. No cash refunds are available under any circumstances (not including out of stock or quality issues).
Before placing an order, customer should carefully check the order content (including but not limited to: contact information/delivery address/degree, style, color and quantity of the product). Once the order is submitted, it cannot be cancelled, changed, split or combined. No cash refunds are available.
When making payment, please transfer the actual amount on the order. If there is an overpayment, there will be no cash refund but only cash dollar credits to your account. *For members only.
If the product has the power choice you need, please choose accordingly. Please do not choose a power at random, and then fill in the degree in the remarks field. The remarks field is only available for sets or contact lenses that require remarks.
About Products
Since the purchased goods are specially ordered from abroad/supplier, there is no refund/exchange after the order is confirmed.
We cannot guarantee the accuracy of the product descriptions, product images, pricing, promotions, availability, ingredients or other information or content on the Website. We reserve the right to correct any errors or inaccuracies on the Website, to change or update information or to cancel orders if any such information is inaccurate. If we cancel any orders after your credit card has been charged, we will issue a credit to your account in the amount charged. Gopop HK Limited reserves the right to cancel any orders that are not in line with our Terms and Conditions
Products are different than expected
The color of the lenses will vary depending on the color of the wearer's pupils. Returns, refund or exchange will not be accepted due to the differenced from the pictures on the website and actual color. Please consider before purchasing.
Exchanges due to wrong delivery
We are very sorry for the inconvenice caused. But if the wrong product arrives (different from the ordered product), please do not unpack it and inform the store of the wrong content, name and phone number. The store will confirm the delivery record and arrange a replacement for you as soon as possible. Please contact our store within 8 days after the goods are delivered.
Please do not open or discard them. Please be aware that if you open or discard it, you will not be able to "exchange".
We will ship the goods according to the information when the buyer places the order. When the customer places the order, they will receive a confirmation email from our company. Please check the order information in the email carefully.
Procedures
- Please contact our customer service at (852) 5202 4934 or enquiry@gopopstation.com
- The product should be intact. You may also attach the photo(s) and send to us.
After Sales Service
In order to provide our customers with a more assured and satisfying shopping experience, we provide customers with '14-days stocks guaranteed warranty' (Contact lenses only).
Unless it is product quality problem or out of stock, we will not refund.
We only accept return/exchange if the goods are in new condition, completely packaged, intact and will not affect the second sale.
The expiry date of contact lens products is at least 12 months. If it is less than the expiration date, we will notify the customer before sending it out, otherwise there will be no refund or exchange.
Please use a transportation method with logistics tracking (such as SF Express) to avoid loss of shipment. Returns and exchanges will not be arranged if the shipment is lost.
The refund will be made according to the customer's original payment method, all in Hong Kong dollars. For overseas buyers, the Hong Kong dollar exchange rate on the day of the refund will be used as the basis. Gopopstation is not responsible for the exchange rate difference.
We only accept return/exchange if the goods are in new condition, completely packaged, intact and will not affect the second sale.
Please ensure the purchased products are of correct color, style, basic curve, and power. We do not accept exchange of products due to personal reasons (change of power, wrongly purchase, want to change color, subjective understanding of product specifications, update of packaging, require longer expiry date etc). If customer really wants to exchange the product, we may consider the case with discretion. However, we will charge HKD15 per 1 box as service charge and customer should bear the shipping fee. Gopopstation has right to refuse exchange of products.
For refunding, refunds will only be refunded according to the payment method when the order was placed. For example, payment by credit card will directly return the payment to the credit card, and payment by PayMe will return the payment directly to PayMe, and cannot be refunded in cash.
If the customer pays more than the original amount of the order, we will only refund to your website account in the form of cash dollar, and will not refund cash.
Return shipping fee
In the event of delivery errors, missing shipments, and obvious damage to the product itself (including but not limited to cracks, impurities, and serious color difference. Does not include subjective opinions, such as discomfort), we will bear the shipping fee.
Customer may need to pay for the return shipping fee before the quality checking is completed. If it is related to the quality problems, we will return the shipping fee to customer.
The shipping fee is based on the shipping address at the time when the order is placed.
Please use a transportation method with logistics tracking (such as SF Express) to avoid loss of shipment. Returns and exchanges will not be arranged if the shipment is lost.
About Contact Lens Quality and Defective Products
We have always insisted on implementing strict quality management, and usually there will be no quality problems.
Overseas Customer
In case of product quality problems, due to the particularity and conditions of cross-border e-commerce, products with quality problems cannot be returned. We apologize for the situation and will resolve these conditions as soon as possible and strive to bring you a better shopping experience.
Hong Kong Customer
If there are impurities, cracks, etc. on the contact lenses, please stop wearing them immediately, and keep the packaging box and lenses.
We only accept return and exchange applications for contact lens quality problems (including but not limited to cracks, impurities, serious chromatic aberration in the product, excluding subjective opinions of customers, such as discomfort)
Please provide photos and send to our email: enquiry@gopopstation.com or Whatsapp: (852) 5202 4934
Our customer service will contact you to follow up. Products in question should be returned to us for follow-up within 14 days after opening.
