What should I do if the courier returned my parcel to Gopopstation due to the failure of the delivery?
Any shipment returned to us are considered as "undeliverable shipment". It might be because incorrect shipping addresses was provided, couriers failed to deliver the parcels (including the recipient is unavailable), or unclaimed shipments.
After we have received the undeliverable shipments, we will contact you to rearrange the delivery via email. We will base on the quotation in our website to charge you the shipping fee. No free shipping for all Re-delivery orders. For orders to Hong Kong, we will charge the total amount of the shipping fee.
If you wish to abandon the order, we could arrange to refund 50% of the total amount of the products to you. However, the shipping fee paid for the delivery will not be refunded.
Can I request for the refund after a rejected to receive the shipment?
If you rejected the parcel with any personal reasons like refusal to pay customs tax or duties, failure to provide requested documents, or other related issues, we will not arrange any refund or reshipment.
If you rejected the parcel since the package is damaged during the transition, we will not arrange any refund or reshipment, since we have confirmed all the packages are packed properly before they are shipped.
What should I do if the product of my order is classified as "Prohibited goods"?
You should contact your local customs organization for the details of prohibited goods. We shall declare our shipments according to their actual content and value. We do not accept any requests about adjusting the declaration content and value of the products.
For any reasons, if the goods in the order are forfeited by the customs, we will not be responsible for any refunds of the order. If the goods need to be resent due to customs clearance failure, the second shipping fee will be borne by the customer.
Buyers shall bear the risk of the delivery. For overseas customers, please check the related contact lenses restriction with the Customs Department before purchase.
Gopopstation can handle the necessary transportation procedures according to the buyer's request. However, our liability obligation is limited to on-time dispatching. In case of logistics (postal) problems in transit, we will assist the buyer to inquire the delivery agents, we do not provide any compensation to customers. All inquiries and claims will be handled in accordance with the provisions of the delivery agents. The buyer shall not claim compensation until the tracking period has ended. The buyer should verify the delivery notes in which the address and the contact phone number, so as to avoid delay delivery. If you place an order for products shown on the site, your order will be deemed an acceptance of such term of use.
Do I require to bear the custom taxes for my orders?
When you please an order in our website, you are considered as the importer of the purchased products. You might be required to pay customs tax, import duties, goods and services tax (GST), valued-added tax (VAT), or any similar customs-related charges. Customs policies vary in different countries. We do not guarantee or judge any charges of the import is needed. For the information of the customs-related charges, please contact your local customs office directly.
You might also need to pay for other charges like administration or handling fee due to the import tariffs or custom clearance. You are required to bear the relevant cost upon recipient of the shipment.
You must bear all other tax fees charges by the Government, including but not limited to the tariff, import tax, value added tax, service tax, use tax or other related taxes. We do not guarantee or judge any charges of the import is needed. For the information of the customs-related charges, please contact your local customs office directly.
What can I do if the delivery is delayed due to some unexpected shipping problems?
In case of unexpected problems, such as customs clearance, delays from the shipping company, we will assist in picking up the parcels as soon as possible. Yet, we are not responsible for any loss or damage caused during transportation.
What if the customer fails to provide complete information and causing an extend of the delivery time?
If the customer needs to provide complete information, including but not limited to providing the power, confirmation of order, full name, ID number and other information, we will contact the customer as soon as possible. But if customer does not reply, which causes an extend of delivery time, failure of delivery, return to the sender or package destruction, etc. We are not responsible for the loss or damage caused in transit and refund will not be accetped.
The parcel is lost, what should I do?
We are not responsible for the loss or damage caused in transit.
I have missed the designated time for picking up, what should I do?
If you do not pick up the goods at the specified time for any personal reasons, we will not arrange a refund for the rejected order shipment.
If you do not come to pick up the goods within ONE month after receiving the arrival notice, we will charge a one-time storage fee of HK$30.
If you do not come to pick up the goods within TWO months after receiving the arrival notice, we will treat it as abandoning the package and destroy it, and no refund will be given.