• Once your order is placed on Gopopstation, it will be reviewed in 24 hours. Orders will be dispatched within 3 to 5 working days upon us receiving your order in normal circumstances, excluding preorder items and out of stock items.
   
• Orders are processed and shipped on business days only (Monday through Friday, excluding Holidays). Orders placed on Holidays or Weekend Days will be processed the following business day.
   
• P.O Box is not accepted as shipping address
   
• An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address

STANDARD SHIPPING SCHEDULE

• Orders will be dispatched within 3 to 5 working days upon us receiving your order in normal circumstances, excluding preorder items and out of stock items. For remote areas, it might take extra 1-2 business days
• Delivery service is not available on Sundays and Public Holidays
• Order processing and shipping are done only on weekdays (not including public holidays)
• Shipping may take additional time during holidays and extreme weather conditions
• Your shipping address cannot be changed once order is placed. Fresh is not liable for incorrect address on the invoice
• If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements
• Shipping to outlying islands may take two additional days for delivery
• All orders must be signed for on delivery

HONG KONG

You may choose to pick up at:

1. S.F. Service Point

2. Circle-K /7-11 

3. E.F. Locker

4. Direct Delivery

Delivery Fee:

Free shipping with single order price exceeding HKD600 (after applying all discount). HKD30 if below 1 KG.

Delivery Time:

2-3 days

You may choose to use CXC Express, but we only support local industrial/commercial address right now.

Free shipping with single order exceeding HKD600 or 4 boxes of contact lens.

Delivery Time：

1-2 days

Notes:

*Deliver only on working days

*Exclude the following places:

-Urban housing estates shopping malls, residential buildings, schools, hospitals, beaches, airport
-Ap Lei Chau,
-Cyberport, 
-Disney and Discovery Bay, 
-Fanling, 
-Happy Valley, Ho Man Tin, Hong Kong Island South, 
-Kowloon City, Kwai Chung Container Terminal No. 6-8, 
-Ma Wan, Mid-Levels,
-Sai Kung, Science Park, Sheung Shui, 
-Tai Po, The Peak, Tseung Kwan O, Tsing Yi (except industrial areas), Tuen MunTung Chung,
-Wong Tai Sin,
-Yuen Long

Macau

Free shipping to all local service points of S.F. Express/specific address with single order exceeding HKD600. 

Shipping Fee：

Around HKD33 below 1kg, the fee may vary with products.

Delivery Time:

Normally, you will receive the parcel around 2-4 days after delivery.

Cash on delivery:

We do not support cash on delivery.

Taiwan

Free shipping with single order exceeding HKD1000. 

Shipping Fee：

Around HKD60 below 1kg, the fee may vary with products.

Delivery Time:

Normally, you will receive the parcel around 3-7 days after delivery.

Cash on delivery:

We do not support cash on delivery.

Customs Clearance:

Customer needs to send us the local ID card number or uniform number to us for customs clearance. The receiver name should be exact wordings as your ID card.

The Customs Authority would like to urge those who have a tendency for making cross-border online purchases to download the real-name authentication APP “EZ WAY” (for Android and iOS) as soon as possible, and to also complete the registration of real-name verification by linking their identity with their mobile phone numbers.

Details: https://www.sf-express.com/tw/en/news/detail/-01075/

Free shipping with single order price exceeding HKD1000. 

Shipping Fee：

Around HKD110 below 1kg, the fee may vary with products.

Delivery Time:

Normally, you will receive the parcel around 2-4 days after delivery.

Cash on delivery:

We do not support cash on delivery.

About customs tax, import duties, goods and services tax (GST), valued-added tax (VAT), or any similar customs-related charges.

About prohibited goods

Mainland China

Free shipping to all specific address with single order exceeding HKD1000. 

Shipping Fee：

Around HKD100 below 1kg, the fee may vary with products.

Delivery Time:

Normally, you will receive the parcel around 7-9 days after delivery.

Cash on delivery:

We do not support cash on delivery.

Free shipping to all specific address with single order exceeding HKD1000. 

Shipping Fee：

Around HKD80 below 1kg, the fee may vary with products.

Delivery Time:

Normally, you will receive the parcel around 3-7 days after delivery.

Cash on delivery:

We do not support cash on delivery.

Customs Clearance:

Customer needs to provide local ID card (personal face & national emblem) to S.F. Express for customs clearance. The name of consignee should be exact wordings as ID card.

Since SF Express does not accept orders with amount higher than RMB 800, if the order exceeds this amount, we will hand it over to JANCO/Maoye Express for delivery and formal customs declaration procedures.

About customs tax, import duties, goods and services tax (GST), valued-added tax (VAT), or any similar customs-related charges.

Singapore

Free shipping with single order price exceeding HKD1000. 

Shipping Fee：

Around HKD111 below 1kg, the fee may vary with products.

Delivery Time:

Normally, you will receive the parcel around 2-3 days after delivery.

Cash on delivery:

We do not support cash on delivery.

About customs tax, import duties, goods and services tax (GST), valued-added tax (VAT), or any similar customs-related charges.

Other Countries

Free shipping with single order price exceeding HKD2800. 

Shipping Fee：

Malaysia: HKD130

Australia/New Zealand/Germany/France/Canada: HKD300

United States/Untied Kingdom/Norway/Russia: HKD300

Delivery Time:

Normally, you will receive the parcel around 2-4 days after delivery.

Cash on delivery:

We do not support cash on delivery.

Free shipping to all specific address with single order price exceeding HKD2800. 

Shipping Fee：

Around HKD190-250 below 1kg, the fee may vary with products.

Delivery Time:

Normally, you will receive the parcel around 4-7 days after delivery.

Cash on delivery:

We do not support cash on delivery.

About customs tax, import duties, goods and services tax (GST), valued-added tax (VAT), or any similar customs-related charges.

About prohibited goods