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🔎FAQ

Forget your password?

Our website provides the function of "Find my Password" which is located at the login page. Please press the button of "Forgot password" and the system will direct you to reset a new password.


Can I purchase try lenses?
As all our products are ordered from the official supplier, you cannot purchase a single piece of contact lens.


I have different power of my left and right eyes
You may need to purchase 2 boxes of contact lens as a box of contact lens contain same power of lenses


About Astigmatism contact lenses.
You may provide us the power, cylinder, axis (PWR/CYL/AX) in your order. 


After Sales Service
In order to provide our customers with a more assured and satisfying shopping experience, we provides customers with '14-days stocks guaranteed warranty' (Contact lenses only).

Contact lenses under the new condition and with the complete package can be applied within 14 days from the date of the product received (subject to the date of receipt on the courier).

※We accept return/exchange if the goods are in a new condition and are completely packaged, and the gifts are intact and will not affect the second sale.

If we received the product that applied for exchange, we offer original price in exchange for other goods or returned in the pre-paid deposit for your purchase next time.

In case of out of stock and do not want to wait for replenishment, you can choose to refund by payment (within 7-9 working days) or exchange to other products.

※ Oversea customer must contact the customer before applying for exchange to avoid the unnecessary charge.


Why we need get back the defective products?
Our company is in a serious attitude and being responsible to the customer., we will seriously deal with the return and exchange products. 

If the returned contact lenses are not completely packaged, they will be disposed of by scrapping and returned to the manufacturer or the general agent to verify and destroyed by them (contact lenses and Nursing fluids have strict hygiene requirements and are not allowed to be reused.) 

Before the product is opened, our staff will check carefully before delivery. If there is any defect, we will return it to the supplier and require the manufacturer to deal the problem seriously to ensure that the quality of our products are good and stable.



Description of contact lens quality
After a large scale of user surveys and receiving the feedback from the contact lenses wearing consultant of the chain store, 99% of the contact lens damage is caused by not paying attention to the lens sticking to the edge of the contact lens container and screwing the cover when putting the contact lens into it causes the lens to be damaged. Or the contact lens is damaged by the nails of the wearers when they took it off.


Last updated: 2019/05/26