🔎FAQ

Forget your password?

Our website provides the function of "Find my Password" which is located at the login page. Please press the button of "Forgot password" and the system will direct you to reset a new password.


Can I purchase try lenses?
As all our products are ordered from the official supplier, you cannot purchase a single piece of contact lens.


I have different power of my left and right eyes
You may need to purchase 2 boxes of contact lens as a box of contact lens contain same power of lenses


About Astigmatism contact lenses
You may provide us the power, cylinder, axis (PWR/CYL/AX) in your order. 


After Sales Service
In order to provide our customers with a more assured and satisfying shopping experience, we provide customers with '14-days stocks guaranteed warranty' (Contact lenses only).

We only accept return/exchange if the goods are in new condition, completely packaged, intact and will not affect the second sale.

Please ensure the purchased products are of correct color, style, basic curve, and power. We do not accept exchange of products due to personal reasons (change of power, wrongly purchase, want to change color.etc). If customer really wants to exchange  the product, we may consider the case with discretion. However, we will charge HKD30 per 1 box as service charge and customer should bear the shipping fee. Gopopstation has right to refuse exchange of products.


Procedures:

  1. Please contact our customer service at (852) 5202 4934 or gopopstation@gmail.com
  2. The product should be intact. You may also attach the photo(s) and send to us.


Products are damaged when received

Gopopstation will ensure the products are in good and intact condition before delivery. Please contact our customer service at (852) 5202 4934 or gopopstation@gmail.com. We will help you to deal with the courier.



Wrong products
If customer receive product with wrong color/style/power, we will exchange the product with you and we will bear the shipping fee. 
 
Gopopstation will send the products according to the placed order. You will receive a confirmation email after checking out. 



Why we need get back the defective products?
Our company is in a serious attitude and being responsible to the customer., we will seriously deal with the return and exchange products. 

If the returned contact lenses are not completely packaged, they will be disposed of by scrapping and returned to the manufacturer or the general agent to verify and destroyed by them (contact lenses and Nursing fluids have strict hygiene requirements and are not allowed to be reused.) 

Before the product is opened, our staff will check carefully before delivery. If there is any defect, we will return it to the supplier and require the manufacturer to deal the problem seriously to ensure that the quality of our products are good and stable.



Description of contact lens quality
After a large scale of user surveys and receiving the feedback from the contact lenses wearing consultant of the chain store, 99% of the contact lens damage is caused by not paying attention to the lens sticking to the edge of the contact lens container and screwing the cover when putting the contact lens into it causes the lens to be damaged. Or the contact lens is damaged by the nails of the wearers when they took it off.


Last updated: 2020/7/6