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Special Arrangements during Pandemic Period


About delivery

Please refer to the official website of the logistics company selected for the order for further details.



HONG KONG 

Normal



MACAU

2022/7/22 update: SF Express will resume ALL services from Hong Kong to Macau until further notice. For details, please refer to here.



MAINLAND CHINA

2022/8/11 update: SF Express and ETK will resume ALL services from Hong Kong to Mainland China.



TAIWAN

2022/9/5 update: SF Express suspends ALL services from Hong Kong to Wugu District.



OVERSEAS

FedEx/Aramex: All packages to Russia and Ukraine are suspended from now until further notice.




Emergency Response Arrangement

If our company is locked down or closed due to the epidemic, all delivery will be suspended and delayed accordingly.


We will treat it as force majeure that all affected customers will not be able to request refunds or cancellation of orders.  We will try its best to provide assistance and will make appropriate compensation after the restriction is lifted. The decision of our company is final.


We will update the above arrangements from time to time in response to the pandemic and government measures.



Last update: 2022/9/5

Publish date: 2022/2/9