• Once your order is placed on Gopopstation, it will be reviewed in 24 hours. Orders will be dispatched within 3 to 5 working days upon us receiving your order in normal circumstances, excluding preorder items and out of stock items.
   
• Orders are processed and shipped on business days only (Monday through Friday, excluding Holidays). Orders placed on Holidays or Weekend Days will be processed the following business day.
   
• P.O Box is not accepted as shipping address
   
• An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address

STANDARD SHIPPING SCHEDULE

• Orders will be dispatched within 3 to 5 working days upon us receiving your order in normal circumstances, excluding preorder items and out of stock items. For remote areas, it might take extra 1-2 business days
• Delivery service is not available on Sundays and Public Holidays
• Order processing and shipping are done only on weekdays (not including public holidays)
• Shipping may take additional time during holidays and extreme weather conditions
• Your shipping address cannot be changed once order is placed. Fresh is not liable for incorrect address on the invoice
• If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements
• Extra working days will be needed if there is out of stock or delay of parcel. We will notify customer as soon as possible.
• Shipping to outlying islands may take two additional days for delivery
• All orders must be signed for on delivery

You may choose to pick up at:

1. S.F. Service Point

2. Circle-K /7-11 

3. E.F. Locker

4. Direct Delivery

Delivery Fee:

Free shipping with single order price exceeding HKD600 (after applying all discount). HKD30 if below 1 KG.

Delivery Time:

2-3 days

You may choose to use CXC Express, but we only support local industrial/commercial address right now.

Free shipping with single order exceeding HKD600 or 4 boxes of contact lens.

Delivery Time：

1-2 days

Notes:

*Deliver only on working days

*Exclude the following places:

-Urban housing estates shopping malls, residential buildings, schools, hospitals, beaches, airport
-Ap Lei Chau,
-Cyberport, 
-Disney and Discovery Bay, 
-Fanling, 
-Happy Valley, Ho Man Tin, Hong Kong Island South, 
-Kowloon City, Kwai Chung Container Terminal No. 6-8, 
-Ma Wan, Mid-Levels,
-Sai Kung, Science Park, Sheung Shui, 
-Tai Po, The Peak, Tseung Kwan O, Tsing Yi (except industrial areas), Tuen MunTung Chung,
-Wong Tai Sin,
-Yuen Long

Pick up at Tsim Sha Tsui office.

Free shipping 

Working Hours：

Mon-Fri: 13:00-20:00

Close on Saturdays, Sundays and Public Holidays

Notes:

*Please pick up the goods only after receiving the pick-up notice*

Free shipping to all local service points of S.F. Express/specific address with single order exceeding HKD600. 

Shipping Fee：

Around HKD50 below 1kg, the fee may vary with products.

Delivery Time:

Normally, you will receive the parcel around 2-4 days after delivery.

Cash on delivery:

We do not support cash on delivery.

Free shipping with single order exceeding HKD1200. 

Shipping Fee：

Around HKD150 below 1kg, the fee may vary with products.

Delivery Time:

Normally, you will receive the parcel around 3-7 days after delivery.

Cash on delivery:

We do not support cash on delivery.

Customs Clearance:

Customer needs to send us the local ID card number or uniform number to us for customs clearance. The receiver name should be exact wordings as your ID card.

The Customs Authority would like to urge those who have a tendency for making cross-border online purchases to download the real-name authentication APP “EZ WAY” (for Android and iOS) as soon as possible, and to also complete the registration of real-name verification by linking their identity with their mobile phone numbers.

Details: https://www.sf-express.com/tw/en/news/detail/-01075/

Free shipping with single order price exceeding HKD1200. 

Shipping Fee：

Around HKD140 below 1kg, the fee may vary with products.

Delivery Time:

Normally, you will receive the parcel around 2-4 days after delivery.

Cash on delivery:

We do not support cash on delivery.

Terms & Conditions

• Customers shall bear the risk of mailing service. Overseas customers are suggested to check from their Customs departments for the requiring customs duties for contact lens.
• Late picked mail may be returned to Gopopstation, our customer service officer will contact you for another delivery. Shipping cost will be settled by customers.
• Buyers shall bear the risk of the delivery. For overseas customers, please check the related contact lenses restriction with the Customs Department before purchase.
• The postage listed above is for reference only. Postages may vary and the quotation from delivery agents shall be final. Gopopstation mall reserves the rights of final decision.
• Actual arrival time may be delayed depends on the service from logistics agents and air carriers.
• Title to products and risk of procession of products, will be passing to you upon Gopopstation sent out the products to the delivery agents or postal service officer.
• You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.
•  You are required to pay in accordance with the list of shipping fee posted on our website. If you pay insufficient fee, Gopopstation has the right to ask you to pay off before delivery.
• Gopopstation can handle the necessary transportation procedures according to the buyer's request. However, our liability obligation is limited to on-time dispatching. In case of logistics (postal) problems in transit, we will assist the buyer to inquire the delivery agents, we do not provide any compensation to customers. All inquiries and claims will be handled in accordance with the provisions of the delivery agents. The buyer shall not claim compensation until the tracking period has ended. The buyer should verify the delivery notes in which the address and the contact phone number, so as to avoid delay delivery. If you place an order for products shown on the site, your order will be deemed an acceptance of such term of use.
• We only make deliveries on the working days. Working days in Gopopstation do not include Saturday, Sunday, public holidays of Hong Kong and when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We currently do not make deliveries to remote areas and outer islands, and buildings without elevator facility. We reserve the right to decline delivery at our sole discretion. You agree and accept that you will collect your ordered merchandise from our logistics center and under no circumstances will we accept cancellation of order or refund. In case of unexpected problems, such as customs clearance, delays from the shipping company, we will assist in picking up the parcels as soon as possible. Yet, we are not responsible for any loss or damage caused during transportation.
• We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider. You agree to present your photo identification upon request when you acknowledge receipt of the merchandise. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons.
• In case of any disputes, the decision of Gopopstation shall be final.

About customs tax, import duties, goods and services tax (GST), valued-added tax (VAT), or any similar customs-related charges.

About prohibited goods

Free shipping to all specific address with single order exceeding HKD1200. 

Shipping Fee：

Around HKD160 below 1kg, the fee may vary with products.

Delivery Time:

Normally, you will receive the parcel around 3-7 days after delivery.

Cash on delivery:

We do not support cash on delivery.

Customs Clearance:

Customer needs to provide local ID card (personal face & national emblem) to S.F. Express for customs clearance. The name of consignee should be exact wordings as ID card.

Terms & Conditions

• Customers shall bear the risk of mailing service. Overseas customers are suggested to check from their Customs departments for the requiring customs duties for contact lens.
• Late picked mail may be returned to Gopopstation, our customer service officer will contact you for another delivery. Shipping cost will be settled by customers.
• Buyers shall bear the risk of the delivery. For overseas customers, please check the related contact lenses restriction with the Customs Department before purchase.
• The postage listed above is for reference only. Postages may vary and the quotation from delivery agents shall be final. Gopopstation mall reserves the rights of final decision.
• Actual arrival time may be delayed depends on the service from logistics agents and air carriers.
• Title to products and risk of procession of products, will be passing to you upon Gopopstation sent out the products to the delivery agents or postal service officer.
• You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.
•  You are required to pay in accordance with the list of shipping fee posted on our website. If you pay insufficient fee, Gopopstation has the right to ask you to pay off before delivery.
• Gopopstation can handle the necessary transportation procedures according to the buyer's request. However, our liability obligation is limited to on-time dispatching. In case of logistics (postal) problems in transit, we will assist the buyer to inquire the delivery agents, we do not provide any compensation to customers. All inquiries and claims will be handled in accordance with the provisions of the delivery agents. The buyer shall not claim compensation until the tracking period has ended. The buyer should verify the delivery notes in which the address and the contact phone number, so as to avoid delay delivery. If you place an order for products shown on the site, your order will be deemed an acceptance of such term of use.
• We only make deliveries on the working days. Working days in Gopopstation do not include Saturday, Sunday, public holidays of Hong Kong and when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We currently do not make deliveries to remote areas and outer islands, and buildings without elevator facility. We reserve the right to decline delivery at our sole discretion. You agree and accept that you will collect your ordered merchandise from our logistics center and under no circumstances will we accept cancellation of order or refund. In case of unexpected problems, such as customs clearance, delays from the shipping company, we will assist in picking up the parcels as soon as possible. Yet, we are not responsible for any loss or damage caused during transportation.
• We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider. You agree to present your photo identification upon request when you acknowledge receipt of the merchandise. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons.
• In case of any disputes, the decision of Gopopstation shall be final.

About customs tax, import duties, goods and services tax (GST), valued-added tax (VAT), or any similar customs-related charges.

About prohibited goods

Free shipping with single order price exceeding HKD1200. 

Shipping Fee：

Around HKD200 below 1kg, the fee may vary with products.

Delivery Time:

Normally, you will receive the parcel around 2-3 days after delivery.

Cash on delivery:

We do not support cash on delivery.

About customs tax, import duties, goods and services tax (GST), valued-added tax (VAT), or any similar customs-related charges.

Free shipping with single order price exceeding HKD3000. 

Shipping Fee：

Malaysia: ~HKD200

Australia/New Zealand/Germany/France/Canada: ~HKD350-400

United States/Untied Kingdom/Norway/Russia: ~HKD300-500

*For reference only. Price may vary due to fuel surcharge and other conditions.

Delivery Time:

Normally, you will receive the parcel around 2-4 days after delivery.

Cash on delivery:

We do not support cash on delivery.

Free shipping to all specific address with single order price exceeding HKD3000. 

Shipping Fee：

Around HKD200-400 below 1kg, the fee may vary with products.

Delivery Time:

Normally, you will receive the parcel around 4-7 days after delivery.

Cash on delivery:

We do not support cash on delivery.

Terms & Conditions

• Customers shall bear the risk of mailing service. Overseas customers are suggested to check from their Customs departments for the requiring customs duties for contact lens.
• Late picked mail may be returned to Gopopstation, our customer service officer will contact you for another delivery. Shipping cost will be settled by customers.
• Buyers shall bear the risk of the delivery. For overseas customers, please check the related contact lenses restriction with the Customs Department before purchase.
• The postage listed above is for reference only. Postages may vary and the quotation from delivery agents shall be final. Gopopstation mall reserves the rights of final decision.
• Actual arrival time may be delayed depends on the service from logistics agents and air carriers.
• Title to products and risk of procession of products, will be passing to you upon Gopopstation sent out the products to the delivery agents or postal service officer.
• You will become the owner of the merchandise you have ordered when they have been delivered to you. Once merchandise has been delivered to you they will be held at your own risk and we will not be liable for the loss or damage.
•  You are required to pay in accordance with the list of shipping fee posted on our website. If you pay insufficient fee, Gopopstation has the right to ask you to pay off before delivery.
• Gopopstation can handle the necessary transportation procedures according to the buyer's request. However, our liability obligation is limited to on-time dispatching. In case of logistics (postal) problems in transit, we will assist the buyer to inquire the delivery agents, we do not provide any compensation to customers. All inquiries and claims will be handled in accordance with the provisions of the delivery agents. The buyer shall not claim compensation until the tracking period has ended. The buyer should verify the delivery notes in which the address and the contact phone number, so as to avoid delay delivery. If you place an order for products shown on the site, your order will be deemed an acceptance of such term of use.
• We only make deliveries on the working days. Working days in Gopopstation do not include Saturday, Sunday, public holidays of Hong Kong and when typhoon warning signal No. 8 or above or black rainstorm warning is in force. We currently do not make deliveries to remote areas and outer islands, and buildings without elevator facility. We reserve the right to decline delivery at our sole discretion. You agree and accept that you will collect your ordered merchandise from our logistics center and under no circumstances will we accept cancellation of order or refund. In case of unexpected problems, such as customs clearance, delays from the shipping company, we will assist in picking up the parcels as soon as possible. Yet, we are not responsible for any loss or damage caused during transportation.
• We will deliver the merchandise ordered by you to the address you give us for delivery at the time you make your order through our staff or a third party provider. You agree to present your photo identification upon request when you acknowledge receipt of the merchandise. The merchandise shall be, and shall be deemed to be, delivered and accepted by you when the merchandise are delivered to the address you give us for delivery. You agree and accept that we are entitled, at our option, to charge you additional costs or cancel your order in the event of your failure to accept delivery for whatever reasons.
• In case of any disputes, the decision of Gopopstation shall be final.

About customs tax, import duties, goods and services tax (GST), valued-added tax (VAT), or any similar customs-related charges.

About prohibited goods